Shipping Policy

Which countries do you ship to?

We ship to most countries worldwide. However, deliveries to certain regions may be restricted due to political, legal, or logistical reasons, such as active conflict zones. For specific countries, please contact our customer service team before placing your order.

What are the shipping fees?

We are pleased to offer free shipping on most orders. Please note that an additional shipping fee of $20 per order will apply for deliveries to South America and Africa.

Are customs duties included?

We are happy to inform you that customs duties and taxes are covered by PopuMusic & Partykeys. These costs are not included in the product price. Once you receive the customs invoice, please forward it to our customer service team for prompt reimbursement.

Where are your products shipped from?

We currently fulfill orders from our owned warehouses and selected third-party logistics partners located in the United States. Shipments are dispatched from the facility closest to the customer’s location for optimal delivery efficiency.

How long will my order take to arrive?

After your payment is successfully processed, your order will be prepared and shipped within 1–2 business days. Estimated delivery times after dispatch are:

United States: 1–3 business days (up to 5 days for remote areas including Alaska, Hawaii, and U.S. territories).
Europe: 7–14 business days.
Asia-Pacific (e.g. Japan, South Korea, Singapore, Hong Kong): 3–5 business days.
Australia & New Zealand: 7–10 business days.
Middle East: 7–14 business days.
South America: 9–20 business days.

Actual delivery may vary due to customs processing or carrier schedules.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor its progress. This is usually sent within 1–2 business days of dispatch.

If you do not receive the email or there are no updates within 2–3 business days, please contact our customer service team via email. Email: support@popuglobal.com

Why does my tracking show “delivered” but I haven't received it?

If your tracking shows the package has been delivered but you haven’t received it, please first check these common locations:

Your porch, door, garage, or mailbox
With family members, neighbors, or building reception

Packages are frequently left with neighbors or placed in a secure spot. If you still cannot find it, contact the shipping carrier using your tracking number. Should the issue persist, please contact our customer service team for further assistance. Email: support@popuglobal.com

Why was my package returned?

Your package may be returned due to the following reasons:

Incorrect or incomplete shipping address
Invalid or unreachable phone number
Delivery issues by the local carrier (such as no recipient available or refused delivery)

Please contact our customer service team for further assistance. We can help investigate the reason and arrange a reshipment if appropriate. You may also contact the shipping carrier directly for more details using your tracking number. Email: support@popuglobal.com

Can't Find the Answer You're Looking For?

We’d love to hear from you! Feel free to share your experience, send suggestions, or discuss cooperation opportunities.

You can also reach us:

By Email:
support@popuglobal.com

Company Name:
PopuMusic Global INC.

Locations:
🌍Dover, DE 19901, United States (Not return address).

🌍Block 6, No. 806, Shenzhen Software Industry Base, Nanshan District, Shenzhen, Guangdong, China.

🌍Room 2103/2104, Innovation & Research Port, Wujin District, Changzhou, Jiangsu, China.